Network Troubleshooting

Slow or dropping internet?

Internet problems can come from your internet provider, your router, the Wi-Fi signal or a single device. We work out which one it is, so you’re not paying for a faster plan you don’t need.

Common problems

• Internet that keeps dropping, or slows down at certain times of day
• One device that won’t connect when everything else does
• A printer that keeps disappearing from the network
• Video calls that freeze or cut out
• Rooms the Wi-Fi barely reaches

We start by listening: when does it happen, and on which devices? Then we test your connection, router and Wi-Fi to find the cause. Many problems can be checked with remote help first. If equipment needs replacing or rewiring, we come to you.

If the problem turns out to be with your internet provider, we’ll explain exactly what to tell them, so the call actually gets somewhere.